Passage policies
Refund Policy
How refunds work for the monthly Passage Pro subscription.
Effective 31 July 2026
Monthly subscription payments
Passage Pro payments are generally non-refundable once a monthly billing period begins. Cancelling stops the next renewal but does not automatically refund the current period.
Incorrect charges and legal rights
Passage will correct duplicate or incorrect charges and provide refunds where required by law. This policy does not limit any mandatory consumer rights that apply to you.
Requesting help
If you believe a charge is wrong or the paid service did not work as described, contact owain@gradientwork.com within 14 days of the charge. Include your Passage account email and the charge date, but never send card details. Requests are reviewed individually.